General terms and conditions

Dutchglobe provides a 2-year warranty on the performance, quality, and functionality of our products from the date of delivery in accordance with the following conditions: The warranty conditions apply to member states of the European Union. Different conditions apply to other countries. The rights under this warranty cannot be transferred to third parties and always relate to a specific project. All spare parts, including return of packaging and transport costs, are supplied free of charge during the warranty period. Repairs at the factory or at the customer’s premises are free of charge. The warranty excludes: damage due to normal wear and tear, such as wheels, upholstery fabrics, surfaces, and table edges; defects due to improper use; defects due to improper handling or failure to follow the instructions for use; defects due to extreme climatic conditions or unusual environmental influences (e.g., acid, moisture, or humidity); defects due to incorrect intervention or maintenance by unqualified persons; and damage due to intentional or grossly negligent conduct of the user. The warranty applies to typical industrial use, i.e., 8 hours/day for 220 working days per year. The warranty will not be suspended or delayed if a service is provided. After the warranty period expires, we will charge labor costs, material costs, and a proportionate fixed amount for travel expenses for the repair of defects. Dutch law applies to all agreements to which our company is a party. The applicability of the UN Convention on Contracts for the International Sale of Goods is expressly excluded. The place of delivery and payment is the registered office of our company, even if it has been agreed that the transfer will take place at a different location. All disputes between our company and the client will be submitted to the competent court in the district in which our company is located. However, we are entitled to appeal to another court if desired. If any provision is found to be legally invalid, the remaining provisions and the agreements concluded on the basis of these provisions will remain in full force and effect. The invalid provision must be replaced by a valid provision that most closely approximates the content and intention of the invalid provision. All agreements, including amendments and supplements, must be confirmed in writing by our company. Verbal agreements are not binding.